PROCESSING

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We produce everything by hand in Italy. Each product has its own production cycle. Below are the estimated production times by product category (Saturdays, Sundays and holidays excluded):

2-4 working days: cushions for chairs, benches and pallets, pouf bags, pouf covers, cushion covers, padding.

3-5 working days: Poufs, footrests, bean bags, dog kennels, upholstery for armchairs, floating cushions.

5-7 working days: Floating Sunbeds, Floating Armchairs, Modular Armchairs and Garden Armchairs

10-20 business days: all custom made items

We ship with BRT express courier which delivers in 24/48h (islands, remote or disadvantaged areas in 72h).

Only in some cases where one of the raw materials is being restocked, it could take 1/3 days more than the aforementioned dates.

In 90% of cases we respect these times . However there are many factors that could affect production and delivery times. For this reason , estimated times are to be considered. If you have special needs , contact us here .

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Your order will enter the production queue the day after your purchase. After confirming your order you will receive an email with all the details. Subsequently you will receive a single email with the traceability of the shipment; this means that on the date you received the email, the courier has collected your package and you will receive it in the following 24/48 working hours (Saturdays, Sundays and holidays excluded). Whatever the state of the external packaging, we advise you to always sign for the delivery subject to control.

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Testimonials from Google and Trusted shop

★★★★★

Incredibly helpful team. This was the second product I purchased from them and the first one worked flawlessly for over 3 years. The team went out of their way to help us with a shipment to Ireland and everything worked out great.

Nicholas S.
★★★★★

The shipping was super fast despite it being Christmas time. You literally saved our butts. (Chair Cushions)
I really like the fact that the laces are not just simple fabric tongues but real laces.

Marco.L
★★★★★

Two years ago we purchased two Flots for the pool and we are more than satisfied with our purchase. They look like new: the color and coating have not undergone any changes! The workmanship of Arketicom is truly remarkable!

Flavio L.
★★★★★

I bought two poufs for the sofa last year, as footrests. The products are of excellent quality.
I wanted to change the color and ordered two covers which arrived yesterday and I am completely satisfied.
To make the pouf more rigid I add a cushion inside the cover and it's perfect
Compliments.

Marina M.