FAQ: Frequently Asked Questions and Answers

Arketicom offers a wide range of deconstructed furniture, cushions and textile furnishing accessories. We focus on unique designs, high quality materials and the possibility of customizing some items.

Absolutely! We love it when our customers ask for customizations. You can choose different colors, fabrics, and in some cases, sizes. Just contact us and we will guide you through the process!

Choosing the right colors is very important! We recommend starting with your current decor: if you have neutral-toned furniture, try playing with bright colors to create contrast, or vice versa. If you have any doubts, we are here to give you advice!

Absolutely! All our fabrics are carefully selected to ensure resistance and durability over time.

Each product based on the materials needs specific care. Take a look at our manuals by clicking here.

We ship everywhere, of course with different timing. Check out our shipping policy.

It depends on the type of product, quantities and customization requested. In general, orders go into production the day after the order is placed and are shipped within 3 days. We will keep you updated throughout the process.

Absolutely! Once your order is shipped, you will receive an email with the tracking number to monitor the delivery in real time.

Oh no! If something goes wrong during transport, contact us immediately and we will resolve the situation as quickly as possible, replacing the product or offering you a solution. Remember that you are required to check the packaging and always sign with reservation of inspection to obtain a refund quickly in case of demonstrable damage.

Of course, you have 14 days to return the product, as long as it is in the same condition in which you received it. To initiate a return, fill out the online withdrawal form to receive all the necessary instructions.

Of course! All our fabrics are guaranteed for 2 years against manufacturing defects. For any problem, we are always at your disposal!

Of course! We work with payment platforms that allow you to pay in convenient installments. Just select the option at checkout!

We accept all major payment methods: credit cards, PayPal, bank transfer, except cash on delivery.

We are very attentive to sustainability and use recyclable and sustainable materials to reduce our environmental impact. Every order shipped contributes to the reduction of carbon in the atmosphere. Here you can read our contribution to the environment.

Yes, we offer discounts for bulk or bulk purchases. If you are furnishing multiple spaces or have a special project, contact us and we will provide you with a personalized quote.

We are proud to offer quality products of 100% Italian production. We add a unique touch to each product and our customer service will amaze you!

We are always here for you! You can email us, call us or use the chat on the site for immediate answers. Check out the Contact section, we are looking forward to helping you!

We only sell online at the moment, but we can send you fabric samples if you want to see the quality first hand before you buy.

Yes! If you need help choosing the right products or designing your space, contact us and we will arrange a personalized consultation.

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If after reading all this you still have doubts, all you have to do is contact us :)